Arrival & Departure Information
CHECK-IN TIME: 4:00 p.m. Upgrade to early check-in of 1:00 p.m. for an additional fee, subject to availability. All properties feature convenient 24-hour arrival access.
KEYS: Depending on the location, our properties use keyless entry (electronic keypad on the front door), lockboxes (with keys inside), or key pick-up at our office, depending on the location. Details for each stay will be in the final confirmation email sent 3 days prior to arrival.
PASSES: Parking passes, pool passes/bands, entry cards, etc. may be required at some properties and will be located in the property upon arrival. Please display parking passes at all times.
LINENS: Premium quality linens and towels are provided with all reservations and this includes all sheets, pillowcases, bath towels, hand towels, wash cloths, and kitchen cloths. Guests will need to supply their own beach towels as our linens are not permitted to be taken out of the properties.
VACATION ITEMS: Any vacation items reserved, such as golf carts, beach items, etc. will be delivered to the property on the arrival date and picked up after departure. Additional orders may be placed any time (allow 24 hours for delivery).
DURING YOUR STAY
♦ Complimentary Wi-Fi wireless Internet is provided at all properties.
♦ For beach and vacation items ordered after arrival, we offer last minute delivery (allow 24 hours). CLICK HERE to see our complete menu and reserve your items.
♦ A starter pack of one each of paper towels, toilet paper, dish soap, and trash bag are provided with each arrival. Guests will need to supply any additional items for their stay.
♦ Refrigerator may take a while to cool items (up to 12+ hours) when filled at once. Please leave settings at medium cool level to avoid coils freezing up.
♦ Motorcycles, golf carts, and trailers are allowed at all beach houses and townhouses. Villa/Condo HOA policies vary, check prior to arrival.
♦ If service or maintenance is necessary during your stay, please contact Guest Services. Additionally, please report any damage or missing items.
♦ A locked closet means it’s for homeowner use only. Please do not tamper with or open.
For guests’ added convenience, this information and additional details are also provided in the Guest Services Guide located in each property.